Question 1

Every mechanic has ten minutes for his morning break is an effectively written sentence.

Accepted Answer

A) True 
 B)False

Question 2

Feedback

Accepted Answer

A)  includes only those verbal responses from the receiver.
B)  is not an important part of the communication process.
C)  is the process of converting an idea that will convey meaning.
D)  includes both the verbal and nonverbal responses from the receiver.E) A) and B)
F) All of the above

Question 3

Business messages are most effective when they convey which type of tone?

Accepted Answer

A)  Authoritative
B)  Conversational
C)  Inquisitive
D)  FormalE) B) and C)
F) A) and C)

Question 4

The primary purpose for sending business messages is typically to inform or persuade. A secondary purpose should be to

Accepted Answer

A)  earn a promotion.
B)  create documentation for legal purposes.
C)  sell a product.
D)  promote goodwill.E) All of the above
F) A) and C)

Question 5

A business message should be long because quantity enhances quality.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not an element of the communication process?

Accepted Answer

A)  Forming an idea
B)  Selecting a communication channel
C)  Displaying empathy
D)  Providing feedbackE) All of the above
F) C) and D)

Question 7

Never specify the age of a person in business messages.

Accepted Answer

A) True 
 B)False

Question 8

In order to be an effective writer, you must follow the three phases of the writing process in sequence, moving from Phase 1 to Phase 2 to Phase 3 in order.

Accepted Answer

A) True 
 B)False

Question 9

Business writing should be purposeful. In this context purposeful can best be defined as

Accepted Answer

A)  presenting ideas clearly and concisely.
B)  concentrating on the receiver's perspective instead of your own.
C)  solving problems and conveying information.
D)  getting your audience to believe and accept your message.E) B) and C)
F) A) and D)

Question 10

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she

Accepted Answer

A)  identifies the property's outstanding traits and describes them clearly.
B)  concentrates on the price and value of the property.
C)  writes using familiar words and a friendly, informal tone.
D)  considers what the readers are like and how they will react to the message.E) None of the above
F) B) and C)

Question 11

Empathy, which increases the likelihood of a successful message, occurs when writers put themselves in the audience's shoes when creating the message.

Accepted Answer

A) True 
 B)False

Question 12

Adapting your message to the audience involves

Accepted Answer

A)  thinking of the right words and tone to use in your message.
B)  rewriting your message several times to ensure it is clear.
C)  selecting the best research to incorporate within the message.
D)  conducting a thorough audience analysis.E) A) and B)
F) None of the above

Question 13

When selecting a communication channel, you should follow two tips: use richer media for persuasive or personal messages and

Accepted Answer

A)  use the richest media available.
B)  select the cheapest channel to reduce costs.
C)  never use digital media such as instant or text messaging on the job.
D)  consider what media is the easiest for you to use.E) C) and D)
F) A) and D)

Question 14

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2)

Accepted Answer

A)  Why did my boss give this task to me?
B)  What do I hope to achieve with this message?
C)  How can I get this message written as quickly as possible?
D)  Do I have enough time and financial resources to complete the work?E) A) and B)
F) A) and C)

Question 15

Which statement about the communication process is most accurate?

Accepted Answer

A)  The use of digital networks as a means to transmit messages is declining in today's workplace.
B)  Because the meanings of words are the same among people, participants in the communication process need not worry about their word selection or usage.
C)  Only senders are affected by their mood, frame of reference, background, or culture.
D)  Feedback helps the sender know that the message was received and understood.E) B) and C)
F) None of the above

Question 16

The medium over which the message travels is called the channel.

Accepted Answer

A) True 
 B)False

Question 17

The verbal and nonverbal responses from a receiver are called __________.

Accepted Answer

The answer of The verbal and nonverbal responses from a...

Question 18

The sentence Our company experienced an increase in profits during the last fiscal year uses precise, vigorous wording.

Accepted Answer

A) True 
 B)False

Question 19

A written report is a richer communication medium than a face-to-face conversation because a report can be revisited and revised if necessary.

Accepted Answer

A) True 
 B)False

Question 20

An important factor affecting channel choice is the importance of the message.

Accepted Answer

A) True 
 B)False

Exam 2: Planning Business Messages

Business messages are most effective when they convey which type of tone?

Correct AnswerverifiedShow Answer

Which of the following is not an element of the communication process?

Correct AnswerverifiedShow Answer

The medium over which the message travels is called the channel.

Correct AnswerverifiedShow Answer

A written report is a richer communication medium than a face-to-face conversation because a report can be revisited and revised if necessary.

Correct AnswerverifiedShow Answer

Every mechanic has ten minutes for his morning break is an effectively written sentence.

Correct AnswerverifiedShow Answer

Which statement about the communication process is most accurate?

Correct AnswerverifiedShow Answer

Empathy, which increases the likelihood of a successful message, occurs when writers put themselves in the audience's shoes when creating the message.

Correct AnswerverifiedShow Answer

A business message should be long because quantity enhances quality.

Correct AnswerverifiedShow Answer

Business writing should be purposeful. In this context purposeful can best be defined as

Correct AnswerverifiedShow Answer

Feedback

Correct AnswerverifiedShow Answer

When selecting a communication channel, you should follow two tips: use richer media for persuasive or personal messages and

Correct AnswerverifiedShow Answer

The primary purpose for sending business messages is typically to inform or persuade. A secondary purpose should be to

Correct AnswerverifiedShow Answer

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2)

Correct AnswerverifiedShow Answer

An important factor affecting channel choice is the importance of the message.

Correct AnswerverifiedShow Answer

In order to be an effective writer, you must follow the three phases of the writing process in sequence, moving from Phase 1 to Phase 2 to Phase 3 in order.

Correct AnswerverifiedShow Answer

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she

Correct AnswerverifiedShow Answer

Never specify the age of a person in business messages.

Correct AnswerverifiedShow Answer

The sentence Our company experienced an increase in profits during the last fiscal year uses precise, vigorous wording.

Correct AnswerverifiedShow Answer

Adapting your message to the audience involves

Correct AnswerverifiedShow Answer

The verbal and nonverbal responses from a receiver are called __________.

Correct AnswerverifiedShow Answer

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