Question 1

Companies use blogs only for public and customer relations.

Accepted Answer

A) True 
 B)False

Question 2

Social networking sites enable businesses to connect with customers and employees, share company news, and exchange ideas.

Accepted Answer

A) True 
 B)False

Question 3

Wikis promote crowdsourcing and reduce document version confusion.

Accepted Answer

A) True 
 B)False

Question 4

All of the following are reasons businesses use social networking except

Accepted Answer

A)  to avoid legal challenges and issues.
B)  to exchange ideas.
C)  to share company news.
D)  to connect with customers and employees.E) B) and C)
F) A) and D)

Question 5

TED Talks are a popular example of podcasts. TED refers to

Accepted Answer

A)  Teaching Educators to Make a Difference.
B)  Teamwork, Education, and Drive.
C)  Technology, Education, and Design.
D)  the first name of the organization's founder.E) A) and C)
F) B) and C)

Question 6

E-mail is appropriate for short, informal messages that request information and respond to inquiries.

Accepted Answer

A) True 
 B)False

Question 7

Because Maya knows that the most important part of an e-mail message is the subject line, she should

Accepted Answer

A)  avoid using verbs.
B)  use ALL CAPS to grab the reader's attention.
C)  adjust the subject line if the topic changes after repeated replies.
D)  limit her phrasing to three words for conciseness.E) None of the above
F) B) and C)

Question 8

What is the current advice on the use of a greeting on business e-mail?

Accepted Answer

A)  Omit greetings because they make an e-mail appear too casual.
B)  Add a greeting only when forwarding an e-mail with a lengthy header.
C)  Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation.
D)  Begin with a greeting to provide a visual cue and to show friendliness.E) B) and C)
F) A) and D)

Question 9

One of the prominent business uses of blogs is to provide up-to-date company information to the press and the public.

Accepted Answer

A) True 
 B)False

Question 10

The opening of a blog should

Accepted Answer

A)  identify a need and propose to solve the problem.
B)  include a call to action.
C)  provide examples, quotations and testimonials, or statistics.
D)  include your name and title.E) None of the above
F) B) and D) A

Question 11

Which of the following is the most appropriate closing for an e-mail message or memo?

Accepted Answer

A)  Please submit your report by August 1 so that the information can be presented at the seminar.
B)  Please let me know if I may be of further assistance.
C)  Thank you in advance for answering my questions.
D)  It's been great talking with you.E) None of the above
F) A) and C) A

Question 12

Three Ways to Improve Your Resume  is an effective title for a blog post.

Accepted Answer

A) True 
 B)False  True

Question 13

The use of  ALL-CAPS for phrasing in an e-mail message is often read as

Accepted Answer

A)  positive emphasis.
B)  deadline oriented.
C)  shouting.
D)  humor or sarcasm.E) A) and D)
F) A) and C)

Question 14

Memos should be organized directly by conveying the main idea first.

Accepted Answer

A) True 
 B)False

Question 15

One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.

Accepted Answer

The answer of One advantage of a wiki is that...

Question 16

All of the following statements about social networking are accurate except

Accepted Answer

A)  the majority of Fortune 500 companies now use social networking.
B)  only teenagers use social networking sites to communicate with others.
C)  social networking sites are used by some companies to recruit potential employees.
D)  many businesses have found that the Facebook model can be adapted to their own internal networks.E) None of the above
F) A) and B)

Question 17

Guide words in an e-mail message or memo include  To,  From, Date, and ___________________.

Accepted Answer

The answer of Guide words in an e-mail message or...

Question 18

Twitter is very popular for personal use with employees under age thirty-five, but businesses have not yet found positive business applications for this digital communication tool.

Accepted Answer

A) True 
 B)False

Question 19

What advice should you follow when using down-editing to reply to an e-mail message?

Accepted Answer

A)  Do not include a courteous opening with your reply message.
B)  Avoid the use of different colors when inserting your comments.
C)  Delete the sender's message header, signature, and all unnecessary parts.
D)  Add a comment after every sentence in the original message.E) A) and D)
F) B) and D)

Question 20

Although the term  podcasting  has caught on, a more accurate term when it applies to video content  is

Accepted Answer

A)  broadcasting
B)  vcasting
C)  webcasting
D)  viewcastingE) A) and B)
F) All of the above

Exam 5: Short Workplace Messages and Digital Media

Companies use blogs only for public and customer relations.

Correct AnswerverifiedShow Answer

Social networking sites enable businesses to connect with customers and employees, share company news, and exchange ideas.

Correct AnswerverifiedShow Answer

Wikis promote crowdsourcing and reduce document version confusion.

Correct AnswerverifiedShow Answer

All of the following are reasons businesses use social networking except

Correct AnswerverifiedShow Answer

TED Talks are a popular example of podcasts. TED refers to

Correct AnswerverifiedShow Answer

E-mail is appropriate for short, informal messages that request information and respond to inquiries.

Correct AnswerverifiedShow Answer

Because Maya knows that the most important part of an e-mail message is the subject line, she should

Correct AnswerverifiedShow Answer

What is the current advice on the use of a greeting on business e-mail?

Correct AnswerverifiedShow Answer

One of the prominent business uses of blogs is to provide up-to-date company information to the press and the public.

Correct AnswerverifiedShow Answer

The opening of a blog should

Correct AnswerverifiedA

Which of the following is the most appropriate closing for an e-mail message or memo?

Correct AnswerverifiedA

Three Ways to Improve Your Resume is an effective title for a blog post.

Correct AnswerverifiedTrue

The use of ALL-CAPS for phrasing in an e-mail message is often read as

Correct AnswerverifiedShow Answer

Memos should be organized directly by conveying the main idea first.

Correct AnswerverifiedShow Answer

One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.

Correct AnswerverifiedShow Answer

All of the following statements about social networking are accurate except

Correct AnswerverifiedShow Answer

Guide words in an e-mail message or memo include To, From, Date, and ___________________.

Correct AnswerverifiedShow Answer

Twitter is very popular for personal use with employees under age thirty-five, but businesses have not yet found positive business applications for this digital communication tool.

Correct AnswerverifiedShow Answer

What advice should you follow when using down-editing to reply to an e-mail message?

Correct AnswerverifiedShow Answer

Although the term podcasting has caught on, a more accurate term when it applies to video content is

Correct AnswerverifiedShow Answer

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