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What is the best advice to follow when developing a bibliographic list of sources for a formal report?


A) Include only published sources within your bibliographic list.
B) Label the page "Works Cited" when using either the APA or MLA format.
C) List the sources in alphabetical order.
D) Avoid developing a bibliographic list of sources because the in-text citations will identify each source used within the report.

E) None of the above
F) A) and D)

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Which of the following is the best advice about the use of direct quotations in a report?


A) Beware of overusing quotations because you may appear as if you have no ideas of your own.
B) If you use a direct quotation, don't dilute its impact by summarizing it or introducing it in your own words.
C) Place the direct quotation in quotation marks, but change a few words to show you have your own ideas.
D) Avoid using any direct quotations in a report.

E) All of the above
F) None of the above

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The first step in preparing a report is to conduct research.

A) True
B) False

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Tanika must prepare a formal report detailing the findings of a year-long study of her company's new wellness program. In this report she must discuss employee absenteeism before and after the program's implementation. What type of organizational pattern will she likely use?


A) Chronological
B) Spatial
C) Compare/Contrast
D) Importance

E) A) and B)
F) B) and C)

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Writing a  __________________ statement can help you define the focus of your report and keep you on target.


A) formal
B) proposal
C) purpose
D) methods

E) None of the above
F) B) and C)

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An advantage of secondary data over primary data is that secondary data are easier and cheaper to develop.

A) True
B) False

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In her letter to policyholders, Min Yi needs a graphic depicting the procedure a policyholder follows when filing a claim. Which of these would be most appropriate?


A) Organizational chart
B) Flowchart
C) Illustration
D) Table

E) B) and D)
F) A) and B)

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A formal ____________________ is a document that analyzes findings, draws conclusions, and makes recommendations intended to solve a problem.

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A(n)____________________ presents an overview of a longer report for people who may not have time read the entire report.

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Regardless of the documentation format used, sources should be alphabetized in the bibliographic section of a report.

A) True
B) False

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The conclusion of a proposal should remind the reader of the proposal's key benefits and make it easy for the reader to respond.

A) True
B) False

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When you conduct an interview, prepare closed-ended questions to ensure a variety of responses.

A) True
B) False

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Surveys, interviews, and observation are examples of ________________ research.

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If included with a report, a letter or memo of transmittal should be written using the indirect strategy.

A) True
B) False

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Report graphics should include a caption or title.

A) True
B) False

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Primary research data can be defined as


A) information that comes from reading what others have experienced and observed.
B) information gained from firsthand experience and observation.
C) statistics collected during the first stage of research.
D) data received from the World Wide Web.

E) None of the above
F) C) and D)

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Pie charts are an effective visual to demonstrate a procedure.

A) True
B) False

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Surveys, which are used to collect firsthand data, have many advantages. One advantage is that


A) those who respond to mailed or online surveys exactly represent the overall population.
B) respondents can be relied on to respond openly and truthfully to anonymous surveys.
C) data can be gathered economically and efficiently.
D) return rates for online and mailed surveys are typically over 90 percent.

E) A) and B)
F) A) and C)

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A business would most likely write a request for proposal to


A) advertise openings for two sales positions.
B) attract new clients.
C) renovate offices.
D) interview job candidates.

E) All of the above
F) None of the above

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Discussing a graphic in the text of your report is considered repetitive and should be avoided.

A) True
B) False

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