Question 1

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

Accepted Answer

A)  a refreshment list.
B)  an explanation of the leader's position on each of the agenda topics.
C)  any premeeting preparation expected of participants.
D)  All answer choices should be included on a meeting agenda.E) None of the above
F) A) and D)

Question 2

Which of the following is the best advice to follow when receiving telephone calls for others?

Accepted Answer

A)  Identify your colleague's whereabouts if you are answering his or her phone.
B)  Guarantee the caller that your colleague will return the call within a few hours.
C)  Verify telephone numbers and spelling of names when taking messages.
D)  Find your coworker immediately and report that he or she has an incoming call.E) A) and B)
F) A) and C)

Question 3

An awareness of courtesy and etiquette can give you a competitive edge in the job market.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is the best example of a response when answering calls for others?

Accepted Answer

A)  Annette is currently participating in an important budget meeting with our board of directors.
B)  We're not really sure where Annette is right now, but she'll return your call immediately whenever she gets back.
C)  Annette has run down to the ladies' room for a few minutes, but she should be back soon.
D)  Annette is away from her desk, but I will give her your message when she returns.E) B) and C)
F) A) and B)

Question 5

The most successful workplace teams

Accepted Answer

A)  agree on a purpose and procedures.
B)  are homogeneous.
C)  avoid conflict.
D)  work independently.E) B) and C)
F) None of the above

Question 6

Which of the following is the best practice for a group when it begins a meeting?

Accepted Answer

A)  Wait until all participants arrive.
B)  Give a quick recap to anyone who arrives late.
C)  Establish ground rules.
D)  Start voting on items prior to holding any discussion.E) A) and D)
F) A) and C)

Question 7

Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers.  What advice should she follow to demonstrate professional cell phone use?

Accepted Answer

A)  Talk openly and freely on her cell phone in any location and at any time.
B)  Select a unique ringtone such as the music and lyrics to her favorite song so that she can recognize when her phone is ringing.
C)  Speak louder so that her receiver can hear her and her ideas.
D)  Screen incoming calls if she is busy.E) B) and D)
F) None of the above

Question 8

If the purpose of a meeting is to share information, it is best to send an e-mail, text message, or memo rather than call a meeting.

Accepted Answer

A) True 
 B)False

Question 9

Face-to-face communication

Accepted Answer

A)  is the least rich communication channel.
B)  increases the likelihood of misunderstandings.
C)  reduces cooperation and limits problem solving during conflict.
D)  is the most effective of all communication channels.E) C) and D)
F) B) and D)

Question 10

Your vocal quality sends only verbal messages.

Accepted Answer

A) True 
 B)False

Question 11

You should generally deliver most constructive criticism in writing rather than in person.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements about the end of a meeting is most accurate?

Accepted Answer

A)  A meeting should end only when participants have discussed all agenda items.
B)  The leader should provide a summary of accomplishments and a review of action items.
C)  The leader should remind participants that they are responsible for taking their own minutes.
D)  Participants should pass their assigned tasks on to someone who did not attend.E) All of the above
F) A) and D) B

Question 13

Which of the following would probably best help a group achieve its goal?

Accepted Answer

A)  Competition
B)  Individual leadership
C)  Emphasis on individualism
D)  Active listening skillsE) All of the above
F) B) and C)

Question 14

How do recruiters and employers view the importance of professional behavior in the workplace?

Accepted Answer

A)  Although recruiters are impressed with applicants who speak and write well, a candidate's technical expertise is all that matters.
B)  Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.
C)  Professionalism and soft skills are important only in service-oriented fields.
D)  Team, communication, and people skills are low priorities for most recruiters and employers.E) None of the above
F) A) and B)

Question 15

Which of the following statements about workplace criticism is most accurate?

Accepted Answer

A)  When receiving criticism, individuals should focus on their feelings rather than on the content of the criticism.
B)  Most individuals like to give and receive criticism.
C)  Giving and receiving criticism is a normal occurrence in the business world.
D)  In today's workplace, only managers must give criticism.E) B) and C)
F) None of the above

Question 16

In what phase of team development do members select alternatives, analyze effects, implement their plan, and manage their project?

Accepted Answer

A)  ​Forming
B)  ​Norming
C)  ​Storming
D)  ​PerformingE) A) and B)
F) A) and C) D

Question 17

____________________ refers to the sound vibration frequency (the highness or lowness)of our voices, which are most engaging when they rise and fall in conversational tones.

Accepted Answer

Pitch

Question 18

What term describes groups of people who collaborate with one another to accomplish a shared task across space, time, and organizational boundaries using technology?

Accepted Answer

A)  Blogs
B)  Virtual teams
C)  Team players
D)  Social networkingE) A) and C)
F) A) and B)

Question 19

Virtual teams have greater autonomy than co-located teams and require members who are more self-reliant.

Accepted Answer

A) True 
 B)False

Question 20

An in-person, face-to-face meeting is the richest of all available media.

Accepted Answer

A) True 
 B)False

Exam 11: Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

Correct AnswerverifiedShow Answer

Which of the following is the best advice to follow when receiving telephone calls for others?

Correct AnswerverifiedShow Answer

An awareness of courtesy and etiquette can give you a competitive edge in the job market.

Correct AnswerverifiedShow Answer

Which of the following is the best example of a response when answering calls for others?

Correct AnswerverifiedShow Answer

The most successful workplace teams

Correct AnswerverifiedShow Answer

Which of the following is the best practice for a group when it begins a meeting?

Correct AnswerverifiedShow Answer

Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers. What advice should she follow to demonstrate professional cell phone use?

Correct AnswerverifiedShow Answer

If the purpose of a meeting is to share information, it is best to send an e-mail, text message, or memo rather than call a meeting.

Correct AnswerverifiedShow Answer

Face-to-face communication

Correct AnswerverifiedShow Answer

Your vocal quality sends only verbal messages.

Correct AnswerverifiedShow Answer

You should generally deliver most constructive criticism in writing rather than in person.

Correct AnswerverifiedShow Answer

Which of the following statements about the end of a meeting is most accurate?

Correct AnswerverifiedB

Which of the following would probably best help a group achieve its goal?

Correct AnswerverifiedShow Answer

How do recruiters and employers view the importance of professional behavior in the workplace?

Correct AnswerverifiedShow Answer

Which of the following statements about workplace criticism is most accurate?

Correct AnswerverifiedShow Answer

In what phase of team development do members select alternatives, analyze effects, implement their plan, and manage their project?

Correct AnswerverifiedD

____________________ refers to the sound vibration frequency (the highness or lowness)of our voices, which are most engaging when they rise and fall in conversational tones.

Correct AnswerverifiedPitch

What term describes groups of people who collaborate with one another to accomplish a shared task across space, time, and organizational boundaries using technology?

Correct AnswerverifiedShow Answer

Virtual teams have greater autonomy than co-located teams and require members who are more self-reliant.

Correct AnswerverifiedShow Answer

An in-person, face-to-face meeting is the richest of all available media.

Correct AnswerverifiedShow Answer

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B

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D

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Pitch

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