Question 1

Meeting minutes should be distributed within two weeks after the meeting or at least two days before the next meeting, whichever comes first.

Accepted Answer

A) True 
 B)False

Question 2

To increase your own effectiveness and professionalism, you should make it a personal rule not to _________________ during meetings; this includes avoiding texting and checking e-mail.

Accepted Answer

The answer of To increase your own effectiveness and professionalism,...

Question 3

In what phase of team development do teams select members, become acquainted, build trust, and form a collaborative culture?

Accepted Answer

A)  ​Storming
B)  ​Forming
C)  ​Norming
D)  ​PerformingE) A) and C)
F) C) and D)

Question 4

In the norming phase of team development, teams discuss alternatives, evaluate outcomes, apply criteria, and prioritize alternatives.

Accepted Answer

A) True 
 B)False

Question 5

Effective teams often have no formal leader.

Accepted Answer

A) True 
 B)False

Question 6

For optimal interaction, workplace teams should have 8-10 members.

Accepted Answer

A) True 
 B)False

Question 7

The best definition of uptalk is

Accepted Answer

A)  a flat or monotonous delivery.
B)  a rising inflection at the end of a sentence that makes statements sound like questions.
C)  self-gratifying comments to make you appear better than others.
D)  an unnaturally quick speaking pattern.E) All of the above
F) A) and B)

Question 8

Jeff will be leading a virtual team meeting. What should he do to make certain that the meeting runs smoothly and professionally?

Accepted Answer

A)  Send text messages and check his e-mail during the meeting.
B)  Ensure that the technology is working for all participants before the meeting starts.
C)  Discourage any chitchat among team members before or after the meeting.
D)  Set the meeting time using Eastern Standard Time (EST) .E) A) and B)
F) B) and D)

Question 9

Which of the following statement best provides constructive criticism?

Accepted Answer

A)  You seem to think that you can submit any kind of work and that it doesn't matter.
B)  Your work is often shoddy.
C)  Producing inferior work often causes this company to lose time and money.
D)  You need to produce work that meets this company's standards.E) A) and B)
F) C) and D)

Question 10

Because anyone can gain access to it, you should not leave private or ______________________ information when leaving a voice mail message.

Accepted Answer

The answer of Because anyone can gain access to it,...

Question 11

Which of the following is the best advice to follow when dealing with conflict in a team?

Accepted Answer

A)  Look for areas of mutual agreement.
B)  ​To promote individuality, focus on the person rather than the task.
C)  ​Do not allow team members to speak their minds because too many ideas could prevent the group from reaching its goal.
D)  ​Avoid conflict completely and let the chips fall where they may.E) A) and D)
F) B) and D)

Question 12

Shawn wants to be sure to exhibit cell phone etiquette. Which of the following should he  avoid?

Accepted Answer

A)  Allowing voice mail to take routine calls when he is speaking with others.
B)  Making and receiving calls in public places so that he seems more accessible to coworkers.
C)  Speaking in low, conversational tones.
D)  Making calls while driving to save time.E) A) and B)
F) A) and C)

Question 13

Companies use virtual meetings to

Accepted Answer

A)  save travel costs.
B)  reduce employee fatigue.
C)  connect dispersed participants.
D)  All answer choices provide reasons companies use virtual meetings.E) B) and C)
F) B) and D)

Question 14

The ____________________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.

Accepted Answer

The answer of The ____________________ are a record of points...

Question 15

Ground rules for a business meeting should be discussed only when a participant's behavior is harming the progress of the agenda.

Accepted Answer

A) True 
 B)False

Question 16

When conversing with others, always address them by their first names.

Accepted Answer

A) True 
 B)False

Question 17

Groups with diverse members often produce the best decisions.

Accepted Answer

A) True 
 B)False

Question 18

​You should try to respond to voice messages within one week.

Accepted Answer

A) True 
 B)False

Question 19

A synonym for professionalism is

Accepted Answer

A)  hard skills.
B)  social acceptance.
C)  business etiquette.
D)  diversity.E) C) and D)
F) All of the above

Question 20

___________________ intelligence requires us to interact well, be perceptive, and show sensitivity toward others.

Accepted Answer

A)  Academic
B)  Emotional
C)  Social
D)  ExecutiveE) None of the above
F) B) and D)

Exam 11: Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

In what phase of team development do teams select members, become acquainted, build trust, and form a collaborative culture?

Correct AnswerverifiedShow Answer

Groups with diverse members often produce the best decisions.

Correct AnswerverifiedShow Answer

For optimal interaction, workplace teams should have 8-10 members.

Correct AnswerverifiedShow Answer

Ground rules for a business meeting should be discussed only when a participant's behavior is harming the progress of the agenda.

Correct AnswerverifiedShow Answer

Meeting minutes should be distributed within two weeks after the meeting or at least two days before the next meeting, whichever comes first.

Correct AnswerverifiedShow Answer

In the norming phase of team development, teams discuss alternatives, evaluate outcomes, apply criteria, and prioritize alternatives.

Correct AnswerverifiedShow Answer

When conversing with others, always address them by their first names.

Correct AnswerverifiedShow Answer

To increase your own effectiveness and professionalism, you should make it a personal rule not to _________________ during meetings; this includes avoiding texting and checking e-mail.

Correct AnswerverifiedShow Answer

Because anyone can gain access to it, you should not leave private or ______________________ information when leaving a voice mail message.

Correct AnswerverifiedShow Answer

Companies use virtual meetings to

Correct AnswerverifiedShow Answer

Which of the following is the best advice to follow when dealing with conflict in a team?

Correct AnswerverifiedShow Answer

Effective teams often have no formal leader.

Correct AnswerverifiedShow Answer

Which of the following statement best provides constructive criticism?

Correct AnswerverifiedShow Answer

A synonym for professionalism is

Correct AnswerverifiedShow Answer

Jeff will be leading a virtual team meeting. What should he do to make certain that the meeting runs smoothly and professionally?

Correct AnswerverifiedShow Answer

The ____________________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.

Correct AnswerverifiedShow Answer

___________________ intelligence requires us to interact well, be perceptive, and show sensitivity toward others.

Correct AnswerverifiedShow Answer

Shawn wants to be sure to exhibit cell phone etiquette. Which of the following should he avoid?

Correct AnswerverifiedShow Answer

The best definition of uptalk is

Correct AnswerverifiedShow Answer

​You should try to respond to voice messages within one week.

Correct AnswerverifiedShow Answer

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You should try to respond to voice messages within one week.

Correct Answer
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