Question 1

Proper business attire and dining etiquette are no longer important to learn because many business interactions now take place virtually.

Accepted Answer

A) True 
 B)False

Question 2

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

Accepted Answer

A)  Hang up and call back later; her client won't want to be bothered with having to listen to a message.
B)  Speak as quickly as possible to make her message more concise.
C)  Smile when leaving her message to add warmth to her voice.
D)  Leave a complete message, including confidential details about the project Leticia is working on, to make her message as useful as possible.E) All of the above
F) C) and D)

Question 3

E-mail has made telephone use obsolete in the corporate world.

Accepted Answer

A) True 
 B)False

Question 4

In the digital age, work is increasingly being viewed as ________________________ rather than a place you go.

Accepted Answer

A)  what you do
B)  who you know
C)  what skills you have
D)  what team you're onE) A) and B)
F) B) and C)

Question 5

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Accepted Answer

A)  Use language that focuses on improvement instead of problems.
B)  To show more compassion, be as vague as possible.
C)  Ask the team members for feedback.
D)  Discuss the behavior, not the person.E) A) and C)
F) A) and B)

Question 6

To demonstrate tolerance and tact in the workplace, which of the following should you do?

Accepted Answer

A)  Avoid apologizing for errors or misunderstandings because doing so calls attention to them.
B)  Choose writing over face-to-face interactions whenever possible.
C)  Work to improve your vocal quality.
D)  Keep your personal opinions of people private.E) None of the above
F) A) and C)

Question 7

In today's digital age, professionalism requires all employees to maintain a positive ____________________ presence.

Accepted Answer

A)  sales
B)  nonverbal
C)  online
D)  managerialE) A) and B)
F) None of the above

Question 8

When placing a call, your introduction should include three parts.

Accepted Answer

A) True 
 B)False

Question 9

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

Accepted Answer

A)  Five or fewer
B)  Ten or fewer
C)  Thirty or fewer
D)  An unlimited number of participantsE) None of the above
F) All of the above

Question 10

Many businesses have established protocol procedures or policies to enforce civility.

Accepted Answer

A) True 
 B)False

Question 11

In today's fast-paced, competitive business world, ethical behavior is not as important as it once was.

Accepted Answer

A) True 
 B)False

Question 12

To use your voice effectively,

Accepted Answer

A)  speak in a relaxed, controlled, well-pitched voice at about 125 words per minute.
B)  overemphasize all words to guarantee audience understanding.
C)  avoid listening to educated individuals to retain your speaking uniqueness.
D)  keep the same volume and rate while speaking.E) A) and B)
F) A) and C)

Question 13

For which of the following purposes should you avoid scheduling a meeting?

Accepted Answer

A)  To reach a decision
B)  To share information
C)  To solicit input from others
D)  To address conflictE) C) and D)
F) None of the above

Question 14

Effective team members view participation in a team as an opportunity to compete with others.

Accepted Answer

A) True 
 B)False

Question 15

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

Accepted Answer

A)  time zone barriers.
B)  the need for written messages.
C)  the necessity of a cordial, friendly greeting.
D)  prompt responses.E) A) and C)
F) B) and C)

Question 16

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

Accepted Answer

A)  Put all focus on his job and avoid volunteering his services to a worthy community or charity group.
B)  Avoid apologizing for any errors.
C)  Honor his commitments and keep promises.
D)  Avoid any interaction with coworkers so that he stays focused on his job.E) All of the above
F) A) and B)

Question 17

How should a group leader keep a meeting progressing effectively?

Accepted Answer

A)  Engage in most of the talking to ensure that the meeting ends on time.
B)  Allow group members to digress on a topic because other topics may be beneficial to explore.
C)  Discourage members who monopolize the discussion.
D)  Summarize only at the end of the meeting.E) C) and D)
F) A) and B)

Question 18

Which of the following should be included in the minutes of a meeting?

Accepted Answer

A)  Action items
B)  Date and time of meeting
C)  Participants' names
D)  All answer choices are items that should be included in the minutes of a meeting.E) A) and B)
F) B) and C)

Question 19

What is the first thing you should do before making a business telephone call?

Accepted Answer

A)  Prepare an appropriate opening.
B)  Ask yourself if the phone call is necessary.
C)  Decide what you're going to say after the receiver answers.
D)  Write down the ideas you want to discuss so that you don't forget them.E) A) and B)
F) All of the above

Question 20

According to B.A. Tuckman, when teams are in the ____________________ phase of team development, they identify problems, collect and share information, establish decision criteria, and prioritize goals.

Accepted Answer

The answer of According to B.A. Tuckman, when teams are...

Exam 11: Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

When placing a call, your introduction should include three parts.

Correct AnswerverifiedShow Answer

To demonstrate tolerance and tact in the workplace, which of the following should you do?

Correct AnswerverifiedShow Answer

In today's fast-paced, competitive business world, ethical behavior is not as important as it once was.

Correct AnswerverifiedShow Answer

In the digital age, work is increasingly being viewed as ________________________ rather than a place you go.

Correct AnswerverifiedShow Answer

What is the first thing you should do before making a business telephone call?

Correct AnswerverifiedShow Answer

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

Correct AnswerverifiedShow Answer

Many businesses have established protocol procedures or policies to enforce civility.

Correct AnswerverifiedShow Answer

For which of the following purposes should you avoid scheduling a meeting?

Correct AnswerverifiedShow Answer

Proper business attire and dining etiquette are no longer important to learn because many business interactions now take place virtually.

Correct AnswerverifiedShow Answer

Which of the following should be included in the minutes of a meeting?

Correct AnswerverifiedShow Answer

How should a group leader keep a meeting progressing effectively?

Correct AnswerverifiedShow Answer

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

Correct AnswerverifiedShow Answer

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

Correct AnswerverifiedShow Answer

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Correct AnswerverifiedShow Answer

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

Correct AnswerverifiedShow Answer

E-mail has made telephone use obsolete in the corporate world.

Correct AnswerverifiedShow Answer

In today's digital age, professionalism requires all employees to maintain a positive ____________________ presence.

Correct AnswerverifiedShow Answer

According to B.A. Tuckman, when teams are in the ____________________ phase of team development, they identify problems, collect and share information, establish decision criteria, and prioritize goals.

Correct AnswerverifiedShow Answer

Effective team members view participation in a team as an opportunity to compete with others.

Correct AnswerverifiedShow Answer

To use your voice effectively,

Correct AnswerverifiedShow Answer

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