Question 1

Information considered common knowledge does not require documentation in a business report.

Accepted Answer

A) True 
 B)False  True

Question 2

Hiring managers and recruiters view technical skills as more important than the soft skills of professionalism, etiquette, and communication. ​

Accepted Answer

A) True 
 B)False

Question 3

Mai wants to project positive nonverbal behaviors during her upcoming panel interview. What is the best advice for her to follow?

Accepted Answer

A)  Sit erect, leaning forward slightly to show interest and confidence.
B)  Avoid a direct gaze with her interviewers, and look at only the person who asked the question.
C)  Keep her hands in her pockets so that her interviewers will not notice her shaky hands.
D)  Use words such as like or basically to fill any dead air.E) B) and C)
F) All of the above

Question 4

The first step in finding a job is writing a well-organized résumé.

Accepted Answer

A) True 
 B)False

Question 5

The best way to judge the success of your communication is through feedback.

Accepted Answer

A) True 
 B)False

Question 6

Technology has diminished the need for persuasive skills in today's corporate world.

Accepted Answer

A) True 
 B)False

Question 7

To optimize the connection with your audience, you should use first-person pronouns such as I, we , and our  liberally in written messages.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following suggestions for integrating graphics in a report is the most accurate?

Accepted Answer

A)  Always place graphics in the appendix of a report.
B)  Mention the graphic in the text of the report.
C)  Create graphics in only black and white so that the graphics do not distract the reader.
D)  Do not include a title above any graphic because the graphic should be self-explanatory.E) A) and C)
F) B) and C) B

Question 9

Describe one effective technique to gain audience rapport in a presentation.

Accepted Answer

Students should describe one of these ra...

Question 10

You must prepare your monthly business report for company stockholders and present your department's expected sales for the next three months. Which report format would be most appropriate?

Accepted Answer

A)  ​Letter format
B)  ​Memo or e-mail format
C)  ​Manuscript format
D)  ​Preprinted formE) B) and C)
F) C) and D)

Question 11

Although instant messaging and text messaging are popular personal communication tools, they are not commonly used in the professional workplace.

Accepted Answer

A) True 
 B)False

Question 12

Before you write a message, your first step should be to

Accepted Answer

A)  conduct research.
B)  prepare an outline of your ideas.
C)  analyze the audience and anticipate its reaction to the message.
D)  select an appropriate organizational pattern.E) A) and D)
F) B) and C)

Question 13

To save time, you should thoroughly proofread a document as you draft it.

Accepted Answer

A) True 
 B)False

Question 14

Melissa completed her undergraduate studies in May, she is now pursuing a master's degree in business administration is an example of a

Accepted Answer

A)  complete sentence.
B)  fused or run-on sentence.
C)  fragment.
D)  comma splice.E) All of the above
F) A) and B) D

Question 15

Business messages should be

Accepted Answer

A)  writer oriented.
B)  purposeful.
C)  complex.
D)  lengthy.E) B) and C)
F) None of the above

Question 16

Which of the following is the best advice for leading or participating in a business meeting?

Accepted Answer

A)  Leave your cell phone on to demonstrate to others your dedication to customers and fellow colleagues.
B)  Let the leader do most of the talking.
C)  Don't start the meeting until all attendees arrive.
D)  Let members who disagree with one another make a complete case for their position while group members give their full attention.E) B) and D)
F) None of the above

Question 17

To improve your nonverbal communication, which of the following tips should you practice?

Accepted Answer

A)  ​Establish and maintain eye contact with others.
B)  ​Minimize any distracting or competing background sounds.
C)  ​Associate with people from diverse cultures.
D)  ​All answer choices are effective ways to improve your nonverbal communication.E) None of the above
F) A) and D)

Question 18

Which of the following statements about persuasive messages within an organization is most accurate?

Accepted Answer

A)  ​It is acceptable for managers to be dishonest when trying to persuade others because of their authoritative position in the company.
B)  ​Persuasive messages flowing both downward or upward require attention to tone.
C)  ​When employees send persuasive messages to their managers, they should include words such as you mus t or we should to make their messages sound more convincing.
D)  Instructions or directives from managers to employees should be organized indirectly.E) B) and C)
F) None of the above

Question 19

Highly developed technical or "hard" skills are the most sought-after employment skills demanded by employers.

Accepted Answer

A) True 
 B)False

Question 20

Many routine tasks, such as drafting e-mails, memos, letters, informational reports, and oral presentations, require the writer to collect formal research.

Accepted Answer

A) True 
 B)False

Exam 15: Essentials of Electrocardiography

Information considered common knowledge does not require documentation in a business report.

Correct AnswerverifiedTrue

Hiring managers and recruiters view technical skills as more important than the soft skills of professionalism, etiquette, and communication. ​

Correct AnswerverifiedShow Answer

Mai wants to project positive nonverbal behaviors during her upcoming panel interview. What is the best advice for her to follow?

Correct AnswerverifiedShow Answer

The first step in finding a job is writing a well-organized résumé.

Correct AnswerverifiedShow Answer

The best way to judge the success of your communication is through feedback.

Correct AnswerverifiedShow Answer

Technology has diminished the need for persuasive skills in today's corporate world.

Correct AnswerverifiedShow Answer

To optimize the connection with your audience, you should use first-person pronouns such as I, we , and our liberally in written messages.

Correct AnswerverifiedShow Answer

Which of the following suggestions for integrating graphics in a report is the most accurate?

Correct AnswerverifiedB

Describe one effective technique to gain audience rapport in a presentation.

Correct AnswerverifiedStudents should describe one of these ra...View AnswerShow Answer

You must prepare your monthly business report for company stockholders and present your department's expected sales for the next three months. Which report format would be most appropriate?

Correct AnswerverifiedShow Answer

Although instant messaging and text messaging are popular personal communication tools, they are not commonly used in the professional workplace.

Correct AnswerverifiedShow Answer

Before you write a message, your first step should be to

Correct AnswerverifiedShow Answer

To save time, you should thoroughly proofread a document as you draft it.

Correct AnswerverifiedShow Answer

Melissa completed her undergraduate studies in May, she is now pursuing a master's degree in business administration is an example of a

Correct AnswerverifiedD

Business messages should be

Correct AnswerverifiedShow Answer

Which of the following is the best advice for leading or participating in a business meeting?

Correct AnswerverifiedShow Answer

To improve your nonverbal communication, which of the following tips should you practice?

Correct AnswerverifiedShow Answer

Which of the following statements about persuasive messages within an organization is most accurate?

Correct AnswerverifiedShow Answer

Highly developed technical or "hard" skills are the most sought-after employment skills demanded by employers.

Correct AnswerverifiedShow Answer

Many routine tasks, such as drafting e-mails, memos, letters, informational reports, and oral presentations, require the writer to collect formal research.

Correct AnswerverifiedShow Answer

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True

Hiring managers and recruiters view technical skills as more important than the soft skills of professionalism, etiquette, and communication.

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B

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Students should describe one of these ra...
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D

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