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Exam 15: Essentials of Electrocardiography

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Question 21

Multiple Choice

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Persuasive requests should be organized ​

A) quickly.
B) indirectly.
C) directly.
D) chronologically.

E) B) and C)
F) B) and D)

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Question 22

Multiple Choice

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Although many companies try to deal with disappointed customers by calling them immediately, written messages are also used to

A) ​promote good relations.
B) formally confirm follow-up procedures.
C) establish a record of the incident.
D) All answer choices are reasons for written messages.

E) All of the above
F) None of the above

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Question 23

True/False

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The richest communication channel is e-mail.

Jenna is trying to convince her boss that an on-site employee exercise room would benefit the company and employees. When presenting her persuasive message, Jenna should provide monetary evidence proving that an on-site employee exercise room would improve employee absenteeism, reduce employer-paid insurance premiums, and increase employee health.

Ethnocentrism is inherent in all cultures.

A b​ usiness letter is

Describe the functional résumé and explain its advantages for recent college graduates.

When a company is dealing with an internal crisis, the best way for the company to handle this crisis is to let employees and stakeholders find out about the problem through the office grapevine.

Revise the following sentence to express the idea using the "you" view: All applicants must complete the attached form by December 1.

Thomas has five questions to ask his reader in a routine information-request message. What is the best way to present these questions?

All of the following are goals for a business writer who must communicate bad news except to

​Formal proposals are written for only external audiences.

Effective presentations should contain deliberate repetition of ideas.

When expressing thanks or offering congratulations, a purchased card is more impressive than a handwritten note.

When you write a claim or complaint letter, an effective persuasive technique is using words and phrases that clearly display how angry you are about the situation.

Although writing a résumé is part of the job-search process, you should begin the process by analyzing your interests and goals and evaluating your qualifications is an example of a compound sentence.

Which of the following statements  best demonstrates concise writing?

A timetable for project completion is included in which section of an informal report?

Rather than memorizing or reading a presentation, you should deliver it extemporaneously.​

When answering interview questions, you should plan to openly admit some weaknesses to show that you are human.