Question 1

Which of the following represents the best phrasing of a purpose statement for an informal report?

Accepted Answer

A)  Employees and companies benefit from online training opportunities.
B)  Benefits of online training programs.
C)  Online training has proven to be an effective tool for employees and companies.
D)  To evaluate the effectiveness of an employee online training program.E) A) and D)
F) A) and C)

Question 2

Individuals rather than teams generally produce quicker, more accurate decisions. ​

Accepted Answer

A) True 
 B)False

Question 3

Skilled business writers spend most of their time on the revising phase of the 3-x-3 writing process .

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not a characteristic of a goodwill message? ​

Accepted Answer

A)  ​Sincerity
B)  ​Spontaneity
C)  ​Showmanship
D)  SelflessnessE) C) and D)
F) B) and C)

Question 5

What is the best advice to follow when creating a multimedia presentation?

Accepted Answer

A)  ​Use the same color for all audiences and occasions.
B)  Avoid using any images or graphics on your multimedia slides so that your audience focuses on your words.
C)  ​Limit the number of bullet points to six per slide.
D)  Use as many animation and sound effects as possible to keep your audience's attention.E) A) and D)
F) B) and D)

Question 6

When delivering bad news, you should always use the indirect strategy to soften the impact.

Accepted Answer

A) True 
 B)False

Question 7

Please give consideration to our latest offer contains a buried verb.

Accepted Answer

A) True 
 B)False

Question 8

As a Customer Relations Specialist, Kendra must deny a customer's request for a cash refund. In her message to the customer, Kendra should include a statement such as I f you had read the return policy printed on your receipt, you should know that cash refunds will not be granted.

Accepted Answer

A) True 
 B)False

Question 9

Bad-news messages can be organized using the direct or indirect strategy. Identify one situation when each strategy would be  appropriate and identify the organizational pattern for each strategy.

Accepted Answer

​ Students should identify one of the fo...

Question 10

Describe the role of success stories in answering behavioral interview questions and explain how to craft them effectively using the STAR method.

Accepted Answer

​ A success story is a specific example ...

Question 11

Which of the following statements about writing skills in today's business world is most accurate?​

Accepted Answer

A)  ​Because of today's emphasis on technology, the need for good writing skills is not important.
B)  ​Employees today can expect to write fewer messages than in previous years.
C)  ​Today's employees must use a variety of media to communicate with others.
D)  ​Only employees in fields such as communications and public relations must be able to write effective business messages.E) A) and B)
F) A) and C)

Question 12

​Analytical reports present data without analysis or recommendations.

Accepted Answer

A) True 
 B)False

Question 13

Use the indirect strategy when your audience may be uninterested, unwilling, hostile, or displeased.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a formal research method?

Accepted Answer

A)  Performing a scientific experiment
B)  Searching the Web
C)  Conducting an interview
D)  All answer choices are examples of formal research methods.E) C) and D)
F) All of the above

Question 15

What is the best advice to follow when participating in workplace conversations?

Accepted Answer

A)  Act professionally in all social situations.
B)  Address all supervisors and customers by their first name.
C)  Avoid praising others so that you do not come across as a "brownnoser."
D)  Feel free to openly discuss your workplace frustrations with all colleagues.E) All of the above
F) None of the above

Question 16

What statement about an e-portfolio is most accurate?

Accepted Answer

A)  An e-portfolio ​ is a collection of digital files that can be navigated with the help of menus and hyperlinks.
B)  E-portfolios can be accessed only at websites.
C)  A print résumé is more effective than an e-portfolio at showing off an applicant's talents and qualifications.
D)  E-portfolios have replaced traditional résumés in the screening and hiring process.E) B) and C)
F) All of the above

Question 17

Which of the following sentences demonstrates parallel structure?

Accepted Answer

A)  Marian will interview all candidates, Dale will train new employees, and annual reviews will be conducted by Paul.
B)  The proposal affected all students, educators, and administrators.
C)  The committee plans to review all proposals, interview contractors, and then it must select a certified vendor.
D)  Successful job candidates must demonstrate leadership, teamwork, and they must possess strong communication skills.E) C) and D)
F) All of the above

Question 18

Which statement regarding headings is most accurate?

Accepted Answer

A)  Headings provide visual distraction for readers; thus they should be avoided.
B)  Headings appear most often in business letters.
C)  Headings highlight information and improve readability.
D)  Headings should be written in complete sentences.E) B) and D)
F) C) and D)

Question 19

When paraphrasing researched information,

Accepted Answer

A)  use the same grammatical structure of the original information so that you do not change the meaning of the ideas.
B)  replace just a few original words with synonyms to avoid charges of plagiarism.
C)  restate the researched information in your own words and in your own style.
D)  place double quotation marks before and after the paraphrased information.E) A) and D)
F) B) and C)

Question 20

The first step of communication occurs when

Accepted Answer

A)  an idea is put into words or conveyed through gestures.
B)  an idea is sent through a communication channel.
C)  the sender has an idea.
D)  the receiver decodes the message.E) A) and C)
F) C) and D)

Exam 15: Essentials of Electrocardiography

As a Customer Relations Specialist, Kendra must deny a customer's request for a cash refund. In her message to the customer, Kendra should include a statement such as I f you had read the return policy printed on your receipt, you should know that cash refunds will not be granted.

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of a goodwill message? ​

Correct AnswerverifiedShow Answer

Which of the following is a formal research method?

Correct AnswerverifiedShow Answer

Bad-news messages can be organized using the direct or indirect strategy. Identify one situation when each strategy would be appropriate and identify the organizational pattern for each strategy.

Correct Answerverified​ Students should identify one of the fo...View AnswerShow Answer

Which of the following sentences demonstrates parallel structure?

Correct AnswerverifiedShow Answer

Individuals rather than teams generally produce quicker, more accurate decisions. ​

Correct AnswerverifiedShow Answer

​Analytical reports present data without analysis or recommendations.

Correct AnswerverifiedShow Answer

Please give consideration to our latest offer contains a buried verb.

Correct AnswerverifiedShow Answer

When delivering bad news, you should always use the indirect strategy to soften the impact.

Correct AnswerverifiedShow Answer

The first step of communication occurs when

Correct AnswerverifiedShow Answer

What is the best advice to follow when participating in workplace conversations?

Correct AnswerverifiedShow Answer

Describe the role of success stories in answering behavioral interview questions and explain how to craft them effectively using the STAR method.

Correct Answerverified​ A success story is a specific example ...View AnswerShow Answer

Which of the following represents the best phrasing of a purpose statement for an informal report?

Correct AnswerverifiedShow Answer

Skilled business writers spend most of their time on the revising phase of the 3-x-3 writing process .

Correct AnswerverifiedShow Answer

When paraphrasing researched information,

Correct AnswerverifiedShow Answer

Which of the following statements about writing skills in today's business world is most accurate?​

Correct AnswerverifiedShow Answer

Which statement regarding headings is most accurate?

Correct AnswerverifiedShow Answer

Use the indirect strategy when your audience may be uninterested, unwilling, hostile, or displeased.

Correct AnswerverifiedShow Answer

What is the best advice to follow when creating a multimedia presentation?

Correct AnswerverifiedShow Answer

What statement about an e-portfolio is most accurate?

Correct AnswerverifiedShow Answer

Correct Answer
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Which of the following is not a characteristic of a goodwill message?

Correct Answer
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Correct Answer
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Correct Answer
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Students should identify one of the fo...
View Answer

Correct Answer
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Individuals rather than teams generally produce quicker, more accurate decisions.

Correct Answer
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Analytical reports present data without analysis or recommendations.

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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A success story is a specific example ...
View Answer

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Correct Answer
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Correct Answer
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Which of the following statements about writing skills in today's business world is most accurate?

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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