Question 1

The introduction of a presentation should include all of the following except ​

Accepted Answer

A)  an attention-getting device that gets the audience involved.
B)  a preview of the main points to be discussed in the body of the speech.
C)  explanations and details of each of the main points.
D)  a personal credibility statement.E) B) and C)
F) A) and B)

Question 2

Communicators in high-context cultures (such as those in China, Japan, and Arab countries)tend to be intuitive, contemplative, and group oriented.

Accepted Answer

A) True 
 B)False

Question 3

Active-voice verbs are preferred in business writing.

Accepted Answer

A) True 
 B)False

Question 4

The richest communication channel is e-mail.​

Accepted Answer

A) True 
 B)False

Question 5

Which of the following subject lines for an e-mail or memo would be most effective?

Accepted Answer

A)  Important
B)  Task force meeting
C)  Task Force Meeting March 18
D)  Please attendE) B) and D)
F) B) and C)

Question 6

What are the four parts of the AIDA strategy for writing sales messages?

Accepted Answer

A)  Audience, investigate, develop, analysis
B)  Aggressive, indirect, direct, assertive
C)  Analyze, interpret, define, adapt
D)  Attention, interest, desire, actionE) None of the above
F) A) and B)

Question 7

Write an improved opening sentence  for the following claim letter  requesting an exchange of a smartphone still under warranty. 
My TravelerXtra smartphone was purchased from your online store on September 15, 2014, for your attractive price of $228.88 plus $24.48 shipping and handling with no service contract required. I have used my TravelerXtra for business texting, e-mailing, and phoning ever since, which was exactly what I needed it to do. Yesterday my TravelerXtra shut itself down out of the blue, and I can't use it for anything. Now I'm without a business tool and over $250, which makes me feel ripped off because I received only one month of service from this phone. When I tried to exchange it at one of your land-based stores, the clerk told me, "No way, dude. You buy online, you fly online." Now what?

Accepted Answer

​ Please authorize the exchang...

Question 8

If you expect your reader to readily agree with your straightforward claim, use the direct organizational strategy.

Accepted Answer

A) True 
 B)False

Question 9

Sharing information with others is an effective reason to schedule a meeting.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following represents an informal writing style?

Accepted Answer

A)  James, Deloitte, and Wilts, Inc., after extensive review of references and credentials of contractors, has elected to contract with Peck Builders for the new office complex.
B)  We selected Peck Builders as general contractor for our new office complex.
C)  After conducting an exhaustive search of building design elements and cost-efficiency data, the company has verified the qualifications of Peck Builders.
D)  The findings validate the imperative of selecting a fully qualified and bonded contractor for the new building venture of James, Deloitte, and Wilts, Inc.; that contractor is Peck Builders.E) A) and C)
F) C) and D)

Question 11

As a manager, Kelly must communicate to her employees some bad news that will likely upset them.  What is the best advice for her to follow when communicating this bad news? ​

Accepted Answer

A)  Let her employees learn of the bad news through the media.
B)  Ask her employees their feelings about the bad news immediately after she has presented it.
C)  Practice what she is going to say.
D)  Wait to deliver the bad news until a Friday afternoon so that employees have an opportunity to process the bad news.E) A) and B)
F) A) and C)

Question 12

Most people are good listeners.

Accepted Answer

A) True 
 B)False

Question 13

You should strive to write paragraphs with eight or fewer printed lines.

Accepted Answer

A) True 
 B)False

Question 14

Which of these statements would best explain your qualifications in the body of a cover message? ​

Accepted Answer

A)  I am a qualified and fully certified criminologist.
B)  Training in crisis prevention and emergency response has prepared me to serve and protect your community at the River Valley Campus.
C)  You need a licensed criminologist, and I meet those qualifications.
D)  With my bachelor's degree from Luther College, I am well-prepared and eager to apply my knowledge in criminology.E) C) and D)
F) A) and B)

Question 15

Most jobs today are found through referrals and person-to-person contacts.

Accepted Answer

A) True 
 B)False

Question 16

Write an improved opening sentence  to the following  adjustment letter responding to a claim. 
We are extremely saddened to learn of the unfortunate failure of your TravelerXtra smartphone, and we apologize for any inconvenience it has caused you. Although company policy typically prevents us from offering a total replacement at no cost to you for defective products, we'll make an exception in your case. Therefore, we have enclosed a voucher for a new TravelerXtra smartphone that you can take to our store nearest you.

Accepted Answer

​ Enclosed is a voucher to pur...

Question 17

Which of the following sentences avoids clichés, trite phrases, and buzzwords?

Accepted Answer

A)  Enclosed please find my résumé.
B)  Our committee will analyze the proposals on Monday.
C)  Finding an acceptable solution will be easier said than done.
D)  This new paradigm shift will impact all employees.E) All of the above
F) None of the above

Question 18

List and briefly describe two advantages of teams.

Accepted Answer

Students should list and briefly describ...

Question 19

A negative-news message that is organized indirectly should begin with a buffer.

Accepted Answer

A) True 
 B)False

Exam 15: Essentials of Electrocardiography

What are the four parts of the AIDA strategy for writing sales messages?

Correct Answer
verified

Correct Answer
verified
Enclosed is a voucher to pur...
View Answer

Which of these statements would best explain your qualifications in the body of a cover message?

Correct Answer
verified

Which of the following sentences avoids clichés, trite phrases, and buzzwords?

Correct Answer
verified

If you expect your reader to readily agree with your straightforward claim, use the direct organizational strategy.

Correct Answer
verified

Most people are good listeners.

Correct Answer
verified

Correct Answer
verified
Please authorize the exchang...
View Answer

Sharing information with others is an effective reason to schedule a meeting.

Correct Answer
verified

As a manager, Kelly must communicate to her employees some bad news that will likely upset them. What is the best advice for her to follow when communicating this bad news?

Correct Answer
verified

The introduction of a presentation should include all of the following except

Correct Answer
verified

Most jobs today are found through referrals and person-to-person contacts.

Correct Answer
verified

You should strive to write paragraphs with eight or fewer printed lines.

Correct Answer
verified

Which of the following represents an informal writing style?

Correct Answer
verified

A negative-news message that is organized indirectly should begin with a buffer.

Correct Answer
verified

Communicators in high-context cultures (such as those in China, Japan, and Arab countries)tend to be intuitive, contemplative, and group oriented.

Correct Answer
verified

The richest communication channel is e-mail.

Correct Answer
verified

Which of the following subject lines for an e-mail or memo would be most effective?

Correct Answer
verified

Active-voice verbs are preferred in business writing.

Correct Answer
verified

List and briefly describe two advantages of teams.

Correct Answer
verified
Students should list and briefly describ...
View Answer

Exam 15: Essentials of Electrocardiography

What are the four parts of the AIDA strategy for writing sales messages?

Correct AnswerverifiedShow Answer

Correct Answerverified​ Enclosed is a voucher to pur...View AnswerShow Answer

Which of these statements would best explain your qualifications in the body of a cover message? ​

Correct AnswerverifiedShow Answer

Which of the following sentences avoids clichés, trite phrases, and buzzwords?

Correct AnswerverifiedShow Answer

If you expect your reader to readily agree with your straightforward claim, use the direct organizational strategy.

Correct AnswerverifiedShow Answer

Most people are good listeners.

Correct AnswerverifiedShow Answer

Correct Answerverified​ Please authorize the exchang...View AnswerShow Answer

Sharing information with others is an effective reason to schedule a meeting.

Correct AnswerverifiedShow Answer

As a manager, Kelly must communicate to her employees some bad news that will likely upset them. What is the best advice for her to follow when communicating this bad news? ​

Correct AnswerverifiedShow Answer

The introduction of a presentation should include all of the following except ​

Correct AnswerverifiedShow Answer

Most jobs today are found through referrals and person-to-person contacts.

Correct AnswerverifiedShow Answer

You should strive to write paragraphs with eight or fewer printed lines.

Correct AnswerverifiedShow Answer

Which of the following represents an informal writing style?

Correct AnswerverifiedShow Answer

A negative-news message that is organized indirectly should begin with a buffer.

Correct AnswerverifiedShow Answer

Communicators in high-context cultures (such as those in China, Japan, and Arab countries)tend to be intuitive, contemplative, and group oriented.

Correct AnswerverifiedShow Answer

The richest communication channel is e-mail.​

Correct AnswerverifiedShow Answer

Which of the following subject lines for an e-mail or memo would be most effective?

Correct AnswerverifiedShow Answer

Active-voice verbs are preferred in business writing.

Correct AnswerverifiedShow Answer

List and briefly describe two advantages of teams.

Correct AnswerverifiedStudents should list and briefly describ...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified
Enclosed is a voucher to pur...
View Answer

Which of these statements would best explain your qualifications in the body of a cover message?

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Please authorize the exchang...
View Answer

Correct Answer
verified

As a manager, Kelly must communicate to her employees some bad news that will likely upset them. What is the best advice for her to follow when communicating this bad news?

Correct Answer
verified

The introduction of a presentation should include all of the following except

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

The richest communication channel is e-mail.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Students should list and briefly describ...
View Answer