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Exam 9: Supporting Mobile Devices

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Question 1

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A customer has several mobile device users who have a habit of misplacing their devices during the workday.   Which of the following security methods will most benefit these users?

A) OS updates
B) Firewalls
C) Trusted sources
D) Locator applications

E) A) and B)
F) A) and C)

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Question 2

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Angela recently purchased a new Android smartphone. While purchasing the phone, Angela was told that she would need to set up a new email account for the phone.   Which commercial email provider should Angela use for her new Android phone?

A) Gmail
B) Yahoo! Mail
C) Microsoft Exchange Online
D) iCloud

E) B) and D)
F) None of the above

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Question 3

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Your mobile device appears to be contacting a remote server to upload your personal data.   Which of the following should be performed first to protect your personal data?

Jackson is setting up an IoT thermostat in his home. He has set up the IoT controller on his phone to control the device.   What else does Jackson need in order for the thermostat to be considered an IoT?

Mark has been asked to set up several smartphones to connect to his company's email server. The company wants Mark to set them up so they can be synchronized between multiple email clients on multiple devices.   What protocol should Mark use to set up the company smartphones?

You are troubleshooting a mobile device that will not pair with a Bluetooth headset. The device was functioning properly with the headset until a recent corporate-wide OS update. No other mobile devices in the organization are exhibiting this issue with Bluetooth headsets.   Which of the following is the first step you will take to resolve this issue?

A mobile device user is having problems keeping malware off his device. The user is continuously removing offending apps and regularly running a check for OS updates. After a short period of relief, the malware continues to be a problem.   Which of the following are the best actions for the user to take? (Select TWO.)

John just bought a used iPad from a friend who had lost the charging cable. John notices that the cable is like the charging cable for his Android smartphone, though it is not quite the same.   What type of cable will John need to purchase to replace the iPad's charger cable?

Jordan likes to use his smartphone in his car. He uses it as a navigation device and connects it via Bluetooth to listen to music. He has purchased accessories that allow him to see his smartphone while he is driving. On a very cold day, and after driving for several minutes, Jordan receives a warning from his smartphone that it is overheating and needs to shut down. When he touches his smartphone, it is hot.    What might cause Jordan's smartphone to overheat?

A smartphone user entered an incorrect passcode on his phone several times in a row, which locked the device.   Which of the following steps should the user take first?

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

A mobile device user is having problems launching apps and texting. The user touches an app to launch it, but the app icon next to the desired app launches instead. When the user types a text message, every word in the message is misspelled.   What is the most likely cause for this behavior?

Spencer would like to purchase a wearable device that allows him to make phone calls and send text messages.   Which type of wearable device should Spencer purchase?

Frank is traveling for work and has discovered that he forgot an important file. The good news is the file is in cloud storage. Unfortunately, Frank's laptop cannot connect to the airport's Wi-Fi.   How can Frank download this important file? (Select all that apply.)

A mobile device you are troubleshooting is experiencing a sharp decrease in performance after an hour of operation. The user powers the device off each evening, and when it is powered on, performance returns to normal. After an hour of operation, performance degrades.   Which of the following is the best action to take to resolve this issue?

What smartphone feature allows a user to turn her phone to change from portrait view to landscape view when she is watching a video?

You want a method of authentication for company-owned mobile devices in which users are required to use two-step authentication.   Which of the following will best assist you in meeting this requirement?

Tracy is in a meeting with an important client and wants to know how she can keep her smartphone from interrupting the meeting. She does not want to receive notifications, emails, text messages, or phone calls, but would like to leave her phone on so that she can take notes on the phone.   What setting can Tracy use on her phone to make sure she is not interrupted during the meeting?

Your mobile device is displaying messages informing you that your device is infected with malware. The instructions tell you to install another app to properly remove the malware.   What should you do?

A user is troubleshooting a mobile device app that is displaying errors and has contacted the app manufacturer's technical support team for assistance. The support technician needs specific information from the device about how the app is responding and what is happening to cause the errors.   How can the technician retrieve the requested information from the user's device?