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Individuals rather than teams generally produce quicker, more accurate decisions.

A) True
B) False

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Which of the following is the best purpose statement for an informal report?


A) Employees and companies benefit from online-training opportunities.
B) Online training
C) Online training has proven to be an effective tool for employees and companies.
D) To evaluate the effectiveness of an employee online-training program

E) A) and C)
F) B) and C)

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What type of hiring or placement interview is usually conducted by people who will be the supervisors and colleagues of a candidate and who take turns asking questions?


A) Group
B) Stress
C) Panel
D) Sequential

E) B) and C)
F) A) and C)

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C

What is the best advice to follow when participating in workplace conversations?


A) Act professionally in all social situations.
B) Address all supervisors and customers by their first name.
C) Avoid praising others so that you do not come across as a "brownnoser."
D) Feel free to openly discuss your workplace frustrations with all colleagues.

E) B) and C)
F) None of the above

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Describe  one‾ \text {\underline{ one} } effective technique to gain audience rapport in a presentation.

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Students should describe \(\text {\underline{ one} }\) of these rapport-building techniques: a. Use effective imagery, including analogies, metaphors, similes, personal anecdotes, personalized statistics, and best- and worst-case scenarios. b. Use verbal signposts, including previewing, summarizing, and switching directions. c. Send powerful nonverbal messages by looking professional, animating your body, speaking extemporaneously, punctuating your words, using appropriate eye contact, getting out from behind the podium, and varying your facial expression.

Most jobs today are found through referrals and person-to-person contacts.

A) True
B) False

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What is the best advice to follow when creating a multimedia presentation?


A) Use the same color for all audiences and occasions.
B) Avoid using any images or graphics on your multimedia slides so that your audience focuses on your words.
C) Limit the number of bullet points to six per slide.
D) Use as many animation and sound effects as possible to keep your audience's attention.

E) A) and D)
F) B) and C)

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The most common type of hiring or placement interview is the panel interview.

A) True
B) False

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Mai has an upcoming panel interview and wants to project positive nonverbal behaviors during it. What is the best advice for her to follow?


A) Sit erect, leaning forward slightly to show interest and confidence.
B) Avoid a direct gaze with her interviewers, and look at only the person who asked the question.
C) Keep her hands in her pockets so that her interviewers will not notice her shaky hands.
D) Use words such as like or basically to fill any dead air.

E) B) and D)
F) B) and C)

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No meeting should be called unless it is important, can't wait, and requires an exchange of ideas.

A) True
B) False

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What is the difference between primary and secondary data? Give  one‾ \text {\underline{ one} } example of each.

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Primary data result from firsthand exper...

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A timetable for project completion is included in which section of an informal report?


A) Staffing
B) Authorization Request
C) Budget
D) Proposal

E) A) and C)
F) B) and C)

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Bethany must write a formal business report and reveal the results of a year-long study on employee wellness at each of her company's five locations. What type of organizational pattern should she use?


A) Chronological
B) Topic/Function
C) Geographical
D) Simple/Complex

E) None of the above
F) A) and B)

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Analytical reports present data without analysis or recommendations.

A) True
B) False

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Which of the following situations might require a feasibility report?


A) The status of a large construction project
B) The reporting of monthly sales figures for all divisions
C) The investigation results of implementing an on-site employee exercise facility
D) A one-page summary of a long article in The New York Times

E) A) and B)
F) C) and D)

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The most important part of preparing for a business presentation is creating a dynamic, engaging multimedia presentation.

A) True
B) False

Correct Answer

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Which of the following is the best advice for leading or participating in a business meeting?


A) Leave your cell phone on to demonstrate to others your dedication to customers and fellow colleagues.
B) Let the leader do most of the talking.
C) Don't start the meeting until all attendees arrive.
D) Let members who disagree with one another make a complete case for their position while group members give their full attention.

E) C) and D)
F) A) and C)

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One of the best online sources for jobs is a company's own website.

A) True
B) False

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True

Which of the following statements about work teams is most accurate?


A) Teams should avoid conflict to prevent tension among group members.
B) To be most effective, teams should be comprised of individuals with similar backgrounds, ethnicity, age, skills, and experience.
C) Teams produce better decisions when they agree on their purpose and develop procedures to guide them.
D) Team members should focus on their individual needs and goals.

E) A) and C)
F) B) and C)

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Which of these statements would best explain your qualifications in the body of a cover message?


A) I am a qualified and fully certified criminologist.
B) Training in crisis prevention and emergency response has prepared me to serve and protect your community at the River Valley Campus.
C) You need a licensed criminologist, and I meet those qualifications.
D) With my bachelor's degree from Luther College, I am well-prepared and eager to apply my knowledge in criminology.

E) A) and C)
F) A) and B)

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