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List  two‾ \text {\underline{ two} } techniques that could help you become an active and effective listener.

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Students should list two of the followin...

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All of the following are advantages of the direct strategy except


A) saving the reader's time.
B) respecting the feelings of the audience.
C) setting a proper frame of mind.
D) reducing frustration.

E) A) and B)
F) A) and C)

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Shipping Clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of


A) an unprofessional tone.
B) overly formal language.
C) a conversational style.
D) plain English.

E) B) and C)
F) B) and D)

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Please give consideration to our latest offer is an effectively written sentence for a business message.

A) True
B) False

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Revise the following sentence to express the idea using the "you" view: All applicants must complete the attached form by December 1.

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because your information is im...

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List and describe  two‾ \text {\underline{ two} } techniques to improve your chance of being understood when writing to someone from a different culture.

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Students should list and describe two of...

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I am sending this message to let you know that Tuesday's meeting has been cancelled is a concise and direct message.

A) True
B) False

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Before you write a message, your first step should be to


A) conduct research.
B) prepare an outline of your ideas.
C) analyze the audience and anticipate its reaction to the message.
D) select an appropriate organizational pattern.

E) B) and D)
F) A) and D)

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