Question 1

An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a

Accepted Answer

A)   witty quotation.
B)   copyright notice or confidentiality statement.
C)   closing thought.
D)   reference line that includes the typist's initials.E) None of the above
F) All of the above

Question 2

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?

Accepted Answer

A)   Recently, the management staff discussed our process for submitting work hours.
B)   A new procedure for submitting work hours will go into effect on April 1.
C)   Are you in the mood to try something a little different?
D)   We all hate when procedures change, but this change is needed.E) A) and C)
F) None of the above

Question 3

One advantage of a wiki is that it

Accepted Answer

A)   allows documents to be error free.
B)   guarantees public and employee acceptance.
C)   enables companies and news organizations to broadcast information quickly to the public.
D)   eliminates the problem of document version confusion.E) None of the above
F) A) and D)

Question 4

Although wikis have become popular among some users, major companies have yet to embrace them in the business world.

Accepted Answer

A) True 
 B)False

Question 5

As long as you use privacy settings on social networking sites, you do not need to worry about personal sensitive information being shared.

Accepted Answer

A) True 
 B)False

Question 6

Social networking sites enable businesses to connect with customers and employees, share company news, and exchange ideas.

Accepted Answer

A) True 
 B)False

Question 7

Why do some employers forbid employees to use instant messaging (IM)  and texting?

Accepted Answer

A)   Instant messaging and texting are more expensive to use than faxes or phone calls.
B)   Some employers consider IM and texting distractions.
C)   Delivery of instant and text messages takes longer than e-mail message delivery.
D)   According to federal regulations, businesses cannot conduct business using instant or text messaging.E) B) and C)
F) A) and B)

Question 8

Which of the following situations is most appropriate for sending an e-mail message?

Accepted Answer

A)   Matthew is angry with one of his colleagues and wants to let her know exactly how he feels.
B)   Jane found a great political joke she wants to share with her colleagues.
C)   Chris must send the monthly sales data to his department.
D)   Maggie needs to vent her frustrations about working conditions to her shift supervisor.E) B) and C)
F) A) and B)

Question 9

Memos should be organized directly by conveying the main idea first.

Accepted Answer

A) True 
 B)False

Question 10

Podcasting has experienced large growth and has spread among various user groups online.

Accepted Answer

A) True 
 B)False

Question 11

You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?

Accepted Answer

A)   Use the blog as the sole provider of emergency information to avoid muddled messages.
B)   Make the blog part of your overall effort to communicate information regarding the business's emergency.
C)   Soothe emotional reactions by posting information on your corporate blog, replacing all other communication channels.
D)   Do not address rumors or misinformation on the blog; address factual content only.E) A) and C)
F) A) and B)

Question 12

Like e-mail messages, memos can be used to communicate within an organization and with external customers, companies, and organizations.

Accepted Answer

A) True 
 B)False

Question 13

All of the following are reasons memos are used to send internal messages except

Accepted Answer

A)   formality.
B)   permanency.
C)   speed.
D)   length.E) None of the above
F) B) and D)

Question 14

What is the current advice on the use of a greeting on business e-mail?

Accepted Answer

A)   Omit greetings because they make an e-mail appear too casual.
B)   Add a greeting only when forwarding an e-mail with a lengthy header.
C)   Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation.
D)   Begin with a greeting to provide a visual cue and to show friendliness.E) All of the above
F) A) and C)

Question 15

When texting or instant messaging on the job, don't worry about your grammar and spelling because your goal is to send quick, short messages.

Accepted Answer

A) True 
 B)False

Question 16

Before using IM or text messaging on the job, be sure you have permission.

Accepted Answer

A) True 
 B)False

Question 17

Including a subject line in your e-mail message is optional because the message is usually short.

Accepted Answer

A) True 
 B)False

Question 18

Yer's company has decided to let employees use instant messaging (IM)  as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

Accepted Answer

A)   Make sure she's available via IM at all times so that her colleagues can always reach her.
B)   Include both professional and personal contacts on the same IM contact list for efficiency.
C)   Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages.
D)   Create an imaginative IM name for herself such as "PrettySmart1."E) A) and C)
F) None of the above

Question 19

One benefit of using text or instant messaging on the job is that these messages cannot be used as evidence in lawsuits.

Accepted Answer

A) True 
 B)False

Question 20

Many companies have modeled their internal social networks after Facebook.

Accepted Answer

A) True 
 B)False

Exam 5: Short Workplace Messages and Digital Media

Why do some employers forbid employees to use instant messaging (IM) and texting?

Correct AnswerverifiedShow Answer

You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?

Correct AnswerverifiedShow Answer

Although wikis have become popular among some users, major companies have yet to embrace them in the business world.

Correct AnswerverifiedShow Answer

Yer's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

Correct AnswerverifiedShow Answer

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?

Correct AnswerverifiedShow Answer

Like e-mail messages, memos can be used to communicate within an organization and with external customers, companies, and organizations.

Correct AnswerverifiedShow Answer

Before using IM or text messaging on the job, be sure you have permission.

Correct AnswerverifiedShow Answer

Including a subject line in your e-mail message is optional because the message is usually short.

Correct AnswerverifiedShow Answer

Which of the following situations is most appropriate for sending an e-mail message?

Correct AnswerverifiedShow Answer

What is the current advice on the use of a greeting on business e-mail?

Correct AnswerverifiedShow Answer

Memos should be organized directly by conveying the main idea first.

Correct AnswerverifiedShow Answer

Podcasting has experienced large growth and has spread among various user groups online.

Correct AnswerverifiedShow Answer

When texting or instant messaging on the job, don't worry about your grammar and spelling because your goal is to send quick, short messages.

Correct AnswerverifiedShow Answer

One advantage of a wiki is that it

Correct AnswerverifiedShow Answer

An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a

Correct AnswerverifiedShow Answer

Social networking sites enable businesses to connect with customers and employees, share company news, and exchange ideas.

Correct AnswerverifiedShow Answer

One benefit of using text or instant messaging on the job is that these messages cannot be used as evidence in lawsuits.

Correct AnswerverifiedShow Answer

Many companies have modeled their internal social networks after Facebook.

Correct AnswerverifiedShow Answer

All of the following are reasons memos are used to send internal messages except

Correct AnswerverifiedShow Answer

As long as you use privacy settings on social networking sites, you do not need to worry about personal sensitive information being shared.

Correct AnswerverifiedShow Answer

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