Question 1

Decisions made by teams promote greater "buy-in" from group members.

Accepted Answer

A) True 
 B)False

Question 2

Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.

Accepted Answer

A) True 
 B)False

Question 3

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Accepted Answer

A)   Use language that focuses on improvement instead of problems.
B)   To show more compassion, be as vague as possible.
C)   Ask the team members for feedback.
D)   Discuss the behavior, not the person.E) B) and C)
F) A) and B)

Question 4

Effective team members view participation in a team as an opportunity to compete with others.

Accepted Answer

A) True 
 B)False

Question 5

Groups with diverse members often produce the best decisions.

Accepted Answer

A) True 
 B)False

Question 6

The purpose of a meeting determines the number of participants.

Accepted Answer

A) True 
 B)False

Question 7

You should generally deliver most constructive criticism in writing rather than in person.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following demonstrates the best example when answering a telephone call?

Accepted Answer

A)   This is Beth. May I help you?
B)   Precision Integrations. What's on your mind?
C)   Hello. What can I do for you?
D)   Thanks for calling Precision Integrations. This is Beth Dittmer. How may I help you today?E) None of the above
F) All of the above

Question 9

Which of the following statement best provides constructive criticism?

Accepted Answer

A)   You seem to think that you can submit any kind of work and that it doesn't matter.
B)   Your work is often shoddy.
C)   Producing inferior work often causes this company to lose time and money.
D)   You need to produce work that meets this company's standards.E) A) and C)
F) B) and C)

Question 10

What is your first task before holding a meeting?

Accepted Answer

A)   Deciding how and where to meet
B)   Preparing an agenda
C)   Inviting participants
D)   Determining your purposeE) B) and D)
F) None of the above

Question 11

Which of the following statements about workplace teams is most accurate?

Accepted Answer

A)   Teams tend to respond more slowly to competition or problem solving.
B)   Because conflict often results, teams tend to have decreased productivity.
C)   Team members who are involved in the decision-making process show less resistance to change.
D)   Individuals tend to make better decisions than teams.E) C) and D)
F) A) and B)

Question 12

Ground rules for a business meeting should be discussed only when a participant's behavior is harming the progress of the agenda.

Accepted Answer

A) True 
 B)False

Question 13

When conversing with others, always address them by their first names.

Accepted Answer

A) True 
 B)False

Question 14

The responsibility for ending a call lies with the receiver.

Accepted Answer

A) True 
 B)False

Question 15

Interpersonal skills such as working in teams, possessing a positive attitude, prioritizing work tasks, listening, and demonstrating workplace manners are all examples of ____________________ skills.

Accepted Answer

The answer of Interpersonal skills such as working in teams,...

Question 16

Hard skills refer to a whole cluster of personal qualities, habits, attitudes, communication skills, and social graces.

Accepted Answer

A) True 
 B)False

Question 17

In today's fast-paced, competitive business world, employers are not interested in the ethical behavior of their employees.

Accepted Answer

A) True 
 B)False

Question 18

Virtual meetings save travel costs and reduce employee fatigue.

Accepted Answer

A) True 
 B)False

Question 19

When a conflict develops between two members, allow each to make a complete case before the group.

Accepted Answer

A) True 
 B)False

Question 20

To make your outgoing voice mail message more professional, use the computer-generated voice that comes with most systems.

Accepted Answer

A) True 
 B)False

Exam 11: Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

The purpose of a meeting determines the number of participants.

Correct AnswerverifiedShow Answer

The responsibility for ending a call lies with the receiver.

Correct AnswerverifiedShow Answer

Ground rules for a business meeting should be discussed only when a participant's behavior is harming the progress of the agenda.

Correct AnswerverifiedShow Answer

You should generally deliver most constructive criticism in writing rather than in person.

Correct AnswerverifiedShow Answer

When conversing with others, always address them by their first names.

Correct AnswerverifiedShow Answer

What is your first task before holding a meeting?

Correct AnswerverifiedShow Answer

Hard skills refer to a whole cluster of personal qualities, habits, attitudes, communication skills, and social graces.

Correct AnswerverifiedShow Answer

Effective team members view participation in a team as an opportunity to compete with others.

Correct AnswerverifiedShow Answer

When a conflict develops between two members, allow each to make a complete case before the group.

Correct AnswerverifiedShow Answer

Which of the following demonstrates the best example when answering a telephone call?

Correct AnswerverifiedShow Answer

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Correct AnswerverifiedShow Answer

Which of the following statement best provides constructive criticism?

Correct AnswerverifiedShow Answer

Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.

Correct AnswerverifiedShow Answer

In today's fast-paced, competitive business world, employers are not interested in the ethical behavior of their employees.

Correct AnswerverifiedShow Answer

Which of the following statements about workplace teams is most accurate?

Correct AnswerverifiedShow Answer

Virtual meetings save travel costs and reduce employee fatigue.

Correct AnswerverifiedShow Answer

Interpersonal skills such as working in teams, possessing a positive attitude, prioritizing work tasks, listening, and demonstrating workplace manners are all examples of ____________________ skills.

Correct AnswerverifiedShow Answer

To make your outgoing voice mail message more professional, use the computer-generated voice that comes with most systems.

Correct AnswerverifiedShow Answer

Decisions made by teams promote greater "buy-in" from group members.

Correct AnswerverifiedShow Answer

Groups with diverse members often produce the best decisions.

Correct AnswerverifiedShow Answer

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