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Exam 1: The Field of Organizational Behavior

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Question 51

True/False

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It was the work of Max Weber that led managers to consider organizations as social systems.

A) True
B) False

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Question 52

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Jane and Bill are discussing the values, beliefs, and customs they observed on their business trip to Europe. What Jane and Bill are discussing is:

A) expatriation.
B) culture shock.
C) a subculture.
D) culture.

E) None of the above
F) A) and B)

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Question 53

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What is culture shock, who does it affect, and how might it be lessened for expatriates?

Hiring outside firms to perform non-core functions is known as:

The narrow belief that there is one best way of doing things can be referred to as

Table 1.2 Mini-Markets, Inc. specializes in providing grocery and convenience products to inner-city neighborhoods. They are highly committed to valuing cultural diversity. Their workforce consists of single parents, people who are ethnically diverse, and people who are undereducated. The following individuals exemplify their workforce. Jim is a single parent with two young, school-aged children. He lives about an hour from work and works the morning shift. Jane is just starting her working career, having been out of college only a year. She has just had a baby. Her husband also works full-time for Mini-Markets. They have been saving her salary and living on her husband's while waiting for the baby to be born. Wilma is 66 and wants to retire in a few years but isn't sure what she'll do with herself when she does. Plus, she'd like to have some extra time right now to spend with her grandchildren. Tim is a high school drop-out who struggled with drugs. Since Mini-Markets gave him a chance, he's really turning his life around. He's one of his store's most reliable and productive employees. Tim would like to move into management, but he needs a college degree. Married with a small child, he can't afford to go back to school. -Refer to Table 1.2. Wilma could benefit most from which flextime program?

The field of organizational behavior is most firmly rooted in:

When a person adjusts to a foreign culture he/she tends to:

Much like the gradual process of automation, today's technology and the process of informating are occurring very slowly and steadily.

Explain how future, leaner organizations will use technology and staffing policies to become more efficient.

Exposure to other cultures helps people to become

An organization in which there are a lot of formal rules, people are treated in an impersonal manner, jobs are carefully divided into specialized tasks, and employees must check with their supervisors before making decisions, exemplifies:

If Bill negotiates his salary and fringe benefits prior to beginning a job, Bill is:

In one set of experiments in the Hawthorne studies, researchers were puzzled when they found that ________ for subjects in the test room relative to subjects in a control room.

The management theory that views workers as self-motivating, interested in their work, having a need to achieve and be recognized, etc., is:

In a recent survey of a wide range of professionals, which of the following was NOT found to be related to job performance?

Table 1.1 Simon is initiating an organizational behavior effort at his company.He wants to look at how people communicate with each other and coordinate their work efforts. His boss, Bill, is skeptical, "We conducted a study of this kind ten years ago. I'm not sure we need to do it again at this time." Simon convinces his boss they need to press ahead anyway. As Bill and Simon discuss the OB effort, Simon learns several things about his boss. Bill believes that the key thing for a business is to fit the right person to the right job. He agrees with Simon's interest in careful selection and training of current and future employees.But, Bill believes that there is only one right way to run a company and do a job. Simon thinks that the company should create clearer lines of authority by eliminating their matrix organizational structure, they should encourage employees to formulate and implement plans, and they should increase specialization among employees and managers. As Bill and Simon discuss the company's problems and ways to improve performance, they mutually come to the conclusion that company's current poor performance is probably a function of the fact that they are setting the same goals and expectations for everyone and not considering individual strengths and weaknesses or taking the different work circumstances into consideration. -Refer to Table 1.1. Bill's management philosophy would seem to be most compatible with a ________ view of people and business.

According to its definition, organizational behavior:

The value of the Hawthorne studies to OB lay in their discovery that:

When an OB specialist is looking at how an organization is structured and its operating environment and the effect these have on employee communication and coordination, he/she is conducting research at the ________ level of OB.